Terms, Conditions & Legal Disclaimer
1. Services Provided
Massage On Set offers professional massage therapy services, including but not limited to Onsite Seated Chair Massage, Swedish Massage and Deep Tissue Massage. Services may vary based on therapist availability and individual client needs.
2. Booking Appointments
Online Booking: Clients can book appointments through our website or by contacting us directly.
Confirmation: All appointments are considered confirmed only after receiving payment and a confirmation email or message.
Age Requirement: All clients must be at least 18 years old to book an appointment. Minors must be accompanied by a guardian or have a signed consent form from a parent/guardian.
3. Payment Terms
Pricing: The prices for our services are listed on the website. Prices are subject to change without prior notice.
Payment Methods: We accept credit/debit cards and cash transfer. Payment is due at the time of booking unless otherwise agreed upon.
Gratuity: Gratuity is not included in the service price. Clients are welcome to offer tips at their discretion.
4. Cancellation Policy
Cancellation Notice: Cancellations must be made at least 24 hours before the scheduled appointment.
Late Cancellations: Any cancellations made within 24 hours of the scheduled appointment will incur a 50% fee of the total service cost.
No-Show Policy: Clients who do not show up for their scheduled appointment without prior notice will be charged 100% of the service fee.
Rescheduling: Clients wishing to reschedule an appointment must notify us at least 24 hours in advance. Rescheduling within 24 hours may be subject to a cancellation fee.
Refunds: Refunds will not be issued for missed appointments or late cancellations. However, credit may be applied toward future services at the therapist’s discretion.
Dissatisfaction with Service: If for any reason you are dissatisfied with the service provided, please inform us immediately after the session so we can address your concerns. While we do not offer refunds for services rendered, we are committed to providing the best possible experience and may offer a rescheduled appointment or alternative resolution based on the circumstances.
Exceptions: Exceptions to this policy may be made on a case-by-case basis for emergencies or illness, with proper documentation if necessary.
5. Health and Safety
Medical Conditions: Please inform your therapist of any medical conditions, allergies, injuries, or other health concerns prior to your appointment. This allows us to adjust treatments to meet your specific needs.
Contraindications: Certain medical conditions may contraindicate some types of massage therapy. Clients are advised to consult a healthcare professional if uncertain about the suitability of massage for their condition.
6. Client Responsibilities
Punctuality: Please arrive on time for your appointment. If you arrive late, your session may be shortened, and the full service fee will still apply.
Respectful Behaviour: Clients must maintain respectful behaviour towards their therapist at all times. Any inappropriate behaviour, including but not limited to verbal abuse or requests of a sexual nature, will result in immediate termination of the session, and payment will still be required.
Personal Belongings: Massage On Set is not responsible for any lost or damaged personal belongings during your treatment.
7. Privacy Policy
Confidentiality: We respect your privacy and ensure that all information provided to us, including personal and health details, will remain confidential. Your personal information will not be shared without your consent unless required by law.
Data Protection: We take reasonable precautions to safeguard your information, both online and offline. Your personal information is stored securely and only accessible to authorised personnel in delivering services to you.
8. Liability
Indemnification: By using our services, you agree to indemnify and hold harmless Massage On Set, its employees, and contractors from any and all claims, liabilities, damages, or costs arising from your use of our services, except in cases of negligence or misconduct by our staff.
Health Risks: While we take every precaution to ensure the safety and well-being of our clients, massage therapy may have inherent risks. You acknowledge that you are receiving services voluntarily and assume full responsibility for any risks that may occur during or after treatment.
Not Medical Advice: The information provided on our website, including but not limited to blog posts, health tips, and educational content, is for informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.
No Guarantee of Results: While we strive to provide excellent service and ensure client satisfaction, we make no guarantees regarding the specific results of any massage therapy session. Individual experiences and results can vary, and the outcomes of therapy depend on a variety of factors, including your health, condition, and lifestyle.
9. Website Use
Content: All content on the website, including text, images, graphics, and logos, is the intellectual property of Massage On Set. You may not reproduce, distribute, or modify any content without prior written consent.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites.
10. Changes to Terms
Massage On Set reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms regularly to stay informed of any updates.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be resolved in the appropriate courts of the United Kingdom.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions or our services, please contact us at:
Massage On Set
Email: info@massageonset.com
Phone: (+44) 7746-541418